HELP CENTER
Support
We read every message. Most questions are answered within one business day.
Contact us
For account questions, refunds, bug reports, feedback or privacy requests, email us directly.
Email support · redalertapp@proton.meTypical reply time: within 24 hours on business days.
Frequently asked questions
Is my conversation private?
Yes. Your inputs are processed only to generate your analysis and are never sold or used for advertising. See our Privacy Notice for details.
How many analyses do I get for free?
Every account gets 10 free analyses every 30 days on both web and Android. The quota resets automatically on a rolling 30-day window — no card required.
What does Premium include?
Unlimited analyses, deeper insight, extended reports and priority processing. Premium is available on the web.
How do I request a refund?
Refunds within 14 days are processed by Paddle, our Merchant of Record. Email us and we will handle it.
Can I delete my account and data?
Yes. Email us and we will delete your account and personal data within 30 days.
Which languages are supported?
English, Polish, German and Spanish. You can switch language from the top-right selector.
Troubleshooting
The analysis will not start
Check your internet connection, reload the page, and try again. If it persists, sign out and sign back in.
Voice recording does not work
Grant microphone permission in your browser or device settings. On Android, make sure Red Flag Advisor has microphone access.
I cannot sign in
Use the 'reset password' link on the sign-in page. If you registered with Google, use the Google sign-in button.
The language switcher is disabled
The language selector is locked during an active analysis to keep results consistent. It unlocks once the analysis completes.